Plant Manager, Heating Oil Company
“Beacon trained all of our Customer Service personnel on 'Managing the Stress of Customers Service.' The training received excellent reviews by the participants who expressed their gratitude for not only providing the training but also acknowledging the pressures they are under in a very competitive market. The cost of the training was seen as an investment in the value of the company to customers and employees. The loss of the employee and/or customers would have been substantial.”